The Marketing Division is structured to deliver clear, consistent, and effective communication across all platforms while enhancing visibility for MCCS programs, services, and events. Our team is focused not only on messaging and outreach, but also on shaping how Marines and their families perceive MCCS, as a trusted, valuable part of their quality of life on base. We work to strengthen the MCCS brand and culture, aiming to foster a positive reputation across the installation. Our efforts also emphasize relationship-building, whether through collaboration with internal staff, coordination with sponsors and Non-Federal Entities (NFEs), or community partnerships on and off base. Additionally, Marketing contributes directly to revenue generation through advertising and sponsorships that enhance programs across MCCS and with installation Units.
Comprised of 4 key branches working in coordination, the Marketing Division delivers a strategic and integrated approach:
Graphic Arts Branch - creates visual content and ensures brand consistency
Digital Media Branch - manages web, social, email, and digital communications
Special Events Branch - coordinates, collaborates, plans and executes large-scale MWR events
Business Development Branch – solicits and secures advertising revenue and sponsorship cash and value in-kind to enhance programming
Request Publicity Support
Those with .ORG and .MIL network access can request publicity support using the Wrike platform
- MCCS employees on the .ORG network can click directly on request links to submit requests
- MCCS Marine & Family Program Division (both .ORG & .MIL) submit their Marketing Request form documents for processing to Ms. Whitney Watts and any Business Card Request document form (or any outsourced request) to Mr. Allen Marcum.
- MCAGCC .MIL network users (Hospital, Chapels etc.) click directly on the request links to submit their requests
Click here if you need more help with submitting and proofing Wrike requests
Those with .ORG and .MIL network access can request publicity support using the Wrike platform
- MCCS employees on the .ORG network can click directly on request links to submit requests
- MCCS Marine & Family Program Division (both .ORG & .MIL) submit their Marketing Request form documents for processing to Ms. Whitney Watts and any Business Card Request document form (or any outsourced request) to Mr. Allen Marcum.
- MCAGCC .MIL network users (Hospital, Chapels etc.) click directly on the request links to submit their requests
Click here if you need more help with submitting and proofing Wrike requests
Platforms that we are currently active on:
Facebook Editors
- Each Division is allowed three Facebook editors
- Each Facebook editor is encouraged to post up to once per day on behalf of their Division. Engage the community with images and copy to promote the facility, program, branch, or event
- Editors must be nominated by their Director and appointed by the Deputy Assistant Chief of Staff
- Editors must complete one-on-one social media training with the Social Media Manager prior to obtaining access to the MCCS Facebook page
Facebook Groups
- Facebook Groups are authorized for branches or programs to communicate shared interests
- Each Division is allowed four Facebook Groups. It’s important to consider which facility or program would most benefit from a Group
- All MCCS Facebook Groups are set to “Private”; anyone can see the group and description but only members can see what is posted within the Group
- One of your Division’s Facebook Editors acts as the Group’s Admin; you may also appoint three non-Editor employees as additional Group Admins
- The Social Media Manager does not provide oversight, grammatical corrections, or community interaction within Groups. It is up to your Division to ensure MCCS is well represented, and the community is engaged within your Groups
Challenges & Best Practices
- Management of all the Facebook Editors requires a lot of training and oversight so it’s important to ensure to nominate those that will be active on the page with appropriate written communication skills
- Please ensure we are making content that people want to see but is still professional, won’t anger or offend anyone and stays on brand
- Groups are only beneficial if they’re utilized; Groups that are inactive for three months are deactivated and archived
- When a Facebook Editor or Group Admin separates from MCCS, the Social Media Manager must be notified so their access can be revoked, and the Editor can be replaced
- If any questions on content, best types of posts, etc. please refer to our Social Media Handbook. Every editor should have a copy of the Social Media Handbook; for additional copies to other MCCS personnel please contact Social Media Manager, Stephanie Andrews at Stephanie.Andrews@usmc-mccs.org
- Primarily for photo and short-form video, and used as an MCCS photo album
- Our place to build excitement and share triumphs
- Uses both posts (evergreen) and stories (only visible for 24 hours)
- Operated by Marketing’s Social Media Manager, who posts independently and reshares high quality images posted by Divisional Facebook Editors
- Icons in bio include monthly and ongoing events, announcements (outages and emergencies) and military fitness specific events
- Although it may be requested, it is Marketing’s discretion as to what is posted to Instagram
- Preferred channel for video content, with 82% of U.S. adults using YouTube daily
- MCCS uses a mix of “Shorts” and long-form videos to promote our facilities, programs, branches, services, and events
TikTok is not permitted and Twitter was not successful with the Combat Center community.
Policies Governing Social Media:
- DoDI 5400.17, Official Use of Social Media for Public Affairs Purposes
- MCO 5700.45, Social Media Policy
- MCCSInst 2630.1, Use of Social Media for Marketing
The Graphic Arts Branch ensures all logos - MCCS, sponsorship, and division-related -are used correctly, consistently, and in line with branding standards. Proper logo use protects the integrity of the MCCS brand, avoids dilution, and presents a professional and unified identity across all materials.
GUIDELINES
Size: Maintain legibility and detail, minimum size standards apply. Exceptions for large-scale items (banners, signs, step & repeats)
Proportion & Color: Keep original spatial relationships, No effects: no strokes, drop shadows, outer glows, Do not recolor unless permission is granted (white or black versions only)
Protected Area: Maintain a clear zone around the logo equal to 1/10 of the logo’s width. No other text, images, or logos may encroach on this space
File Types: For print (AI, EPS, TIFF, or PDF), For digital/screen (JPEG, PNG, or GIF), for transparent backgrounds (AI, EPS, or PNG), and for editable versions (Native file types (AI, EPS, PSD))
Sponsorship & Other Logos must follow companies' specific brand standards, size hierarchy on assets is based on contribution level. All logos must retain original proportions, colors, and spacing, no visual effects or alterations are permitted without written client approval. Sponsors logo must be accompanied with ‘No federal or USMC endorsement implied.’
Protecting the MCCS Brand
We discourage unnecessary logo creation to avoid diluting the MCCS identity.
When Requesting a Brand-New Logo
- Submit a Marketing Request in Wrike utilizing the timeline for when you will need the completed logo (i.e. submit the request 45 days before you need to outsource the logo for swag)
- When submitting the request, include examples and clear creative direction
Logo Limits on Designs
- Divisions may request up to 1 logo to be included on the design (i.e. facility, program, or event logo)
- MCCS Corporate logo, Social Media logo and Sponsorship logos are not included in this limit
Divison, Branch,
Program or Facility Logo
Choose and include no more than 1 in design.
Website URL
29PALMS.USMC-MCCS.ORG
Sponsor Logos
No federal or USMC endorsement implied.
Must include disclaimer 'No federal or USMC endorsement implied.' with sponsor logos.
| Title | Name | Phone | |
| Marketing Director | Frances Morrissey-Cox | Frances.Morrissey-Cox@usmc-mccs.org | (760) 830-1599 |
| Marketing Deputy Director - Marketing Division & Digital Media Branch | Kristina Viloria | Kristina.Viloria@usmc-mccs.org | (760) 830-5053 |
| Marketing Administrative Specialist - Marketing Division | Carrie Hendrickson | Carrie.Hendrickson@usmc-mccs.org | (760) 830-6296 |
| Marketing Manager - Graphic Arts Branch | Laura Acteson | Laura.Acteson@usmc-mccs.org | (760) 830-3102 |
| Business Development Manager | Andrea Scherpich | Andrea.Scherpich@usmc-mccs.org | (760) 830-8691 |
| Special Events Program Manager | Wanda Christians | Wanda.Christians@usmc-mccs.org | (760) 830-5086 |
Contact Information and Resources
Hours of operation:
| Hours | |
| Monday | 7:30AM - 4PM |
| Tuesday | 7:30AM - 4PM |
| Wednesday | 7:30AM - 4PM |
| Thursday | 7:30AM - 4PM |
| Friday | 7:30AM - 4PM |
| Saturday | CLOSED |
| Sunday | CLOSED |
|
Federal holiday hours may vary. |
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